Refund, Cancellation and Delivery Policy

Irwin Space provides consultations and digital design planning deliverables, such as design boards, layout concepts, planning notes, PDFs, images, and file links. We do not sell or ship physical goods through the website.

Deliverables are provided digitally by email, downloadable file, PDF, image, shared link, or another digital method agreed in the quote. Consultations are scheduled by arrangement and may be held remotely or by another agreed method.

Delivery depends on timely receipt of the information, references, measurements, approvals, and payments required for the project.

You may cancel or reschedule a booked consultation with at least 24 hours' notice for a full refund, credit, or rescheduled appointment. Cancellations with less than 24 hours' notice, late arrivals, or missed sessions may be charged in full.

If we need to reschedule a consultation, we will offer a new time or refund any amount paid for that consultation.

For design boards, layout concepts, and custom digital deliverables, you may request cancellation before work begins for a refund of amounts paid for unstarted work. Once work has begun, deposits and amounts covering work already performed are generally non-refundable.

If a project is cancelled after partial work has been completed, we may deduct amounts for time, research, planning, drafts, materials, third-party costs, and administrative work already incurred.

Because design boards, layout concepts, and planning documents are custom digital services, completed and delivered work is generally non-refundable. If there is a delivery problem, file access issue, or clear error within the agreed scope, contact us and we will work to correct it.

Approved refunds are returned to the original payment method where possible. The time for funds to appear may depend on banks, card networks, or payment service providers.

Included revision rounds are stated in the package or quote. Unless the quote says otherwise, included revision requests should be sent within 7 calendar days after delivery. Additional revisions, changes in direction, new rooms, extra concepts, or expanded scope may be quoted separately.

If you have a concern about a charge, duplicate payment, delivery issue, or invoice, contact us first at studio@jackirwindesign.com or +1 (912) 915-2404 so we can review and try to resolve it directly.

Email studio@jackirwindesign.com with your name, invoice or project reference, the amount paid, and a short explanation of the issue. You may also call +1 (912) 915-2404 or mail Irwin Space, 391 S Macon St, Jesup, GA 31545, USA.